Troubleshooting & FAQ

How do I install themes?

1) Log into your WordPress website.
2) Go to “Appearance” > “Themes”.
3) Click the “Add New” button at the top of the page.
4) Click the “Upload Theme” button at the top of the page.
5) Select the zip file of the theme.
6) Click the “Install Now” button.

How do I install plugins?

1) Log into your WordPress website.
2) Go to “Plugins” > “Add New”.
3) Click the “Upload Plugin” button at the top of the page.
4) Select the zip file of the plugin.
5) Click the “Install Now” button.

There is a problem during installation. How to solve it?

Here are the most common reasons why themes or plugins won’t install and what to do about them:

1. Upload the wrong file

The package you downloaded may contain additional files such as documentation, license, other plugins, etc. These files are not part of theme or plugin, so it gives you an error when uploading to WordPress.

To solve this simply extract the package and upload the correct zip file (generally, the file being the name of the theme or plugin).

Keep in mind that you can upload only zip file to WordPress. Also, make sure you don’t make a mistake by uploading plugin file into the theme section and vice versa.

2. File size limits are exceeded

You may find that the allowable file size is exceeded. When this occurs, you’ll see a message similar to this:

“The uploaded file exceeds the upload_max_filesize directive in php.ini”

Please refer to this guide on how to fix file size limit issue.

3. Memory limits are exceeded

This happens when your web hosting PHP memory limit is too low to process the installation.

The error will say something like, “Fatal error: Allowed memory size of _______ bytes exhausted…”

Please refer to this guide on how to fix memory limit issue.

Other ways to solve the problem

If the above solutions don’t work or you are unable to do it by yourself, you need to contact your hosting provider and ask for help. Many hosting companies have chat support which can help you out quickly.

Alternatively, you can upload theme and plugin files via FTP or File Manager in your web hosting control panel.

For themes, go to your WordPress root directory, locate wp-content folder > themes folder and upload theme files here.

For plugins, go to your WordPress root directory, locate wp-content folder > plugins folder and upload plugin files here.

The themes and plugins are asking me to activate license. What should I do?

Please ignore it. Developers include license activation to be able to update themes and plugins automatically and allow you to register for support. The product itself will work perfectly fine without entering a license key.

You can hide registration / license activation reminders with plugin like Disable Admin Notices or other similar plugins.

How do I update themes and plugins?

We recommend installing this plugin to help you update WordPress themes and plugins easily. All you have to do is upload new version of theme or plugin as you would normally. It will replace existing files while keeping all your previous settings.

Are your products genuine?

Yes, all themes and plugins are 100% authentic. We purchased and downloaded them from original developers.

What if a service like VirusTotal detects infected code inside the files?

There are 2 possible reasons:

  • False positive scan results
  • Developer (intentionally or unintentionally) used this source code to create the product.